Customer Help

We get it, you have questions.

Luckily, we have answers.

How can we help?

FAQ

Pendants & Pendant Bails

What is a pendant bail?

A pendant bail connects a pendant to a chain that is too thick to go through the ring of the pendant.

Even for our chunkiest chains, the pendant can be attached via the necklace clasp, as you see pictured on many of our products. To wear it this way, the clasp is worn in the front. It provides a cool and edgy look.

If you'd like to attach pendants on chain links, pendant bails are needed for most paperclip chains and a variety of other chunkier chains as well.

You can see all of our pendant bails in the "Pendants" section. You can also email us at hello@felicidaddesign.com if you have any questions on compatability.

We also have a number of more delicate necklaces where the pendant can slide on the necklace.

If you have any questions or need help, we’re here! Please email hello@felicidaddesign.com. 

Do I need a pendant bail?

It depends. Depending on what type of chain you want to attach your charm to, a pendant bail may be necessary.

However, even for our chunkiest chains, the pendant can be attached via the necklace clasp, as you see pictured on many of our products. To wear it this way, the clasp is worn in the front. It provides a cool and edgy look.

If you aren’t sure, drop us a line at hello@felicidaddesign.com

Are pendants and pendant bails sold separately?

Yes. We have a number of different pendant bails, so want to give you the option to choose what you like best.

Many of the pendant bails look nice on their own, affixed to a necklace, bracelet or hoop earring.

Will pendants flip?

Depending on the way you attach pendants they can flip. We think this gives a care-free, casual look.

However, if you don’t want your pendant to flip, attach it via the necklace clasp or affix the bail through numerous links.

You can also reach out to us at hello@felicidaddesign.com to understand the best non-flipping combos.

Styling

How do I know what can be layered together?

All of our pieces are intended to be mixed and matched, layered together. There is no right or wrong.

If you need inspiration or are feeling stuck - reach out to us at hello@felicidaddesign.com 

Caring for Jewerly

How do I care for my jewelry?

FELICIDAD uses only the finest materials, including 14k gold, diamonds and gemstones; as such the pieces are delicate and should be treated with care. 

We recommend removing jewelry before working out, showering, putting on lotion or perfume or anything where you may damage the pieces. 

How do I care for 14k gold?

14k gold is a precious metal and should be treated with care.

Clean it gently with warm water and a soft cloth and store it in a cool, dry place.

Store separately, keeping each piece of jewelry in its own soft pouch.

Put on your jewelry after applying makeup, perfume and other products to limit exposure. Remove your jewelry before swimming, exercising or playing sports.

Can I shower in my 14k jewelry?

It is recommended that you take off your jewelry before showering, swimming or any strenuous activity.

How do I care for diamonds and stones?

Clean your diamond jewelry by using a soft-bristled toothbrush with dish-soap. Gently scrub the metal and the diamonds and dry with a soft microfiber cloth. 

We use a variety of other precious stones in our pieces. Some stones are softer than others and can chip or crack. If you're in doubt don't wear it.

Natural versus Lab-Grown Diamonds

What are lab-grown diamonds?

Lab-grown diamonds are real diamonds that are created in a laboratory.They have the same chemical and physical properties as natural diamonds and are indistinguishable from them without the use of specialized equipment.

The benefit of lab-grown diamonds is that you get more carat-weight and a higher quality diamond for your money. We are a fan of lab-grown diamonds and regularly mix and match lab and naturally-grown diamonds.

Do you use naturally grown or lab grown diamonds?

Felicidad primarily uses naturally grown diamonds. All diamonds are naturally grown unless indicated and labeled "lab-grown" in the product description page.

However, we do love lab diamonds as well and offer a variety of lab-grown diamond pieces.

Ordering

Can I cancel my order?

We completely get it, we change our minds too! We offer cancellations with-in a 24 hour period.

Email us at hello@felicidaddesign.com should you want to cancel your order.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that we have received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information.

Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world.

Shipping costs will apply, and will be added at checkout.

Product Guarantee

What are your product guarantees?

Yes, FELICIDAD stands by the quality of out pieces. We offer a complimentary 60-day limited warranty. This warranty includes quality issues that arise from a manufacturing defect, including: loose diamonds, missing pave stones and broken clasps. 

This warranty does not cover issues that result from normal wear are tear, including, but not limited to: scratches, dents, kinked chains or cracked stones. Lost or stolen pieces are not covered by this warranty. 

This warranty is void if pieces are taken to an outside jeweler for resizing or any other work.  

For further support or additional questions, please reach out to hello@felicidaddesign.com.

Get in touch

Have questions about your order, or a general enquiry?